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Oldman
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 Posted: Mon Aug 13, 2007 3:05 pm |
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Joined: Mon Aug 13, 2007 2:42 pm
Posts: 9
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Hi.Modem broke for me. I need firmware for modem MAM-GM6.Help me please.
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Tixi-Support
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Posted: Mon Aug 13, 2007 9:19 pm |
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| Tixi-Support-Team |
Joined: Mon Oct 10, 2005 1:40 pm
Posts: 94
Location: Berlin
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What exactly do you mean by "Modem broke for me" ? What is the LED status ?
Please give a detailed problem description.. Normally the modem doesn't "loose" it's firmware, so why do you need the firmware ?
_________________ Tixi Support Team
E-Mail-Support, Mo-Fr, 9:00am - 5:00pm, Tixi-Support@tixi.com
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Oldman
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Posted: Tue Aug 14, 2007 5:13 am |
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Joined: Mon Aug 13, 2007 2:42 pm
Posts: 9
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Hi!
The projects are not loaded in a modem.Tried different speeds of connection.A result is not present.A report appears connection can not be set.Blinking of green diode talks about that a modem is incorporated in a network.An upcast was made to the factory options.Question whether programming of modem is possible the file of the factory sewing.If and that whether can not be got for you this file.On a modem the diode of POWER burns and the diode of Line blinks.A modem works with t Mitsubishi FX1N.Modem of MAM-GM6 for GSM of networks.Help me please.
Thanks.
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Tixi-Support
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Posted: Tue Aug 14, 2007 8:17 am |
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| Tixi-Support-Team |
Joined: Mon Oct 10, 2005 1:40 pm
Posts: 94
Location: Berlin
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Does MXMAE successfully connect to the modem ?
Please send us the MXMAE communication log with an connection / project transfer attempt.
Wich kind of RS232 interface do you use at your computer (native or USB converter) ?
_________________ Tixi Support Team
E-Mail-Support, Mo-Fr, 9:00am - 5:00pm, Tixi-Support@tixi.com
Support-Hotline, Mo-Fr, 9:00am - 5:00pm, +49-30-406 08 300
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Oldman
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Posted: Tue Aug 14, 2007 8:43 am |
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Joined: Mon Aug 13, 2007 2:42 pm
Posts: 9
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MXMAE does not connect with a modem.but a modem is determined.I utillize a reducer Defender USB-RS232.a few projects succeeded to be loaded after it a modem renounced to work.Lof file able to send in the evening.
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Tixi-Support
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Posted: Tue Aug 14, 2007 8:47 am |
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| Tixi-Support-Team |
Joined: Mon Oct 10, 2005 1:40 pm
Posts: 94
Location: Berlin
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Can you try it on another computer or with another RS232 interface ?
Some USB RS232 converters have problems with RTS/CTS hardware handshake as we use it for MXMAE.
_________________ Tixi Support Team
E-Mail-Support, Mo-Fr, 9:00am - 5:00pm, Tixi-Support@tixi.com
Support-Hotline, Mo-Fr, 9:00am - 5:00pm, +49-30-406 08 300
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Oldman
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Posted: Tue Aug 14, 2007 9:11 am |
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Joined: Mon Aug 13, 2007 2:42 pm
Posts: 9
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Oldman
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Posted: Tue Aug 14, 2007 2:00 pm |
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Joined: Mon Aug 13, 2007 2:42 pm
Posts: 9
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16:53:38, 14/08/2007 LOG MX Mitsubishi Alarm Editor 2.1.0.142
16:53:41, 14/08/2007 LOG Loading project template...finished.
16:54:14, 14/08/2007 LOG Searching for connected modems...finished.
16:57:00, 14/08/2007 LOG Connecting to modem...
16:57:05, 14/08/2007 OUT AT+TMODE="TiXMLMode"
16:57:09, 14/08/2007 OUT [<GetTime>]
16:57:13, 14/08/2007 LOG ...failed...
16:57:13, 14/08/2007 LOG finished.
16:57:22, 14/08/2007 LOG Connecting to modem...
16:57:27, 14/08/2007 OUT AT+TMODE="TiXMLMode"
16:57:31, 14/08/2007 OUT [<GetTime>]
16:57:35, 14/08/2007 LOG ...failed...
16:57:35, 14/08/2007 LOG finished.
It is log
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Tixi-Support
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Posted: Tue Aug 14, 2007 2:52 pm |
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| Tixi-Support-Team |
Joined: Mon Oct 10, 2005 1:40 pm
Posts: 94
Location: Berlin
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OK, i can see that the modem doesn't response on the commands.
Did you already test it on another PC or RS232 port ?
_________________ Tixi Support Team
E-Mail-Support, Mo-Fr, 9:00am - 5:00pm, Tixi-Support@tixi.com
Support-Hotline, Mo-Fr, 9:00am - 5:00pm, +49-30-406 08 300
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Oldman
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Posted: Tue Aug 14, 2007 3:00 pm |
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Joined: Mon Aug 13, 2007 2:42 pm
Posts: 9
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Tixi-Support
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Posted: Tue Aug 14, 2007 3:04 pm |
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| Tixi-Support-Team |
Joined: Mon Oct 10, 2005 1:40 pm
Posts: 94
Location: Berlin
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Did you try a factory reset using the Service Button (see Hardware manual for details) ?
_________________ Tixi Support Team
E-Mail-Support, Mo-Fr, 9:00am - 5:00pm, Tixi-Support@tixi.com
Support-Hotline, Mo-Fr, 9:00am - 5:00pm, +49-30-406 08 300
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Oldman
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Posted: Tue Aug 14, 2007 3:15 pm |
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Joined: Mon Aug 13, 2007 2:42 pm
Posts: 9
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Tixi-Support
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Posted: Tue Aug 14, 2007 3:19 pm |
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| Tixi-Support-Team |
Joined: Mon Oct 10, 2005 1:40 pm
Posts: 94
Location: Berlin
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Which kind of RS232 interface had the other PC you tested ?
Disable the option
"Tools->Programm Options->Delay after opening the COM-Port".
Any change ? If not -> return the modem to your dealer.
_________________ Tixi Support Team
E-Mail-Support, Mo-Fr, 9:00am - 5:00pm, Tixi-Support@tixi.com
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Oldman
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Posted: Tue Aug 14, 2007 3:27 pm |
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Joined: Mon Aug 13, 2007 2:42 pm
Posts: 9
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a modem died clearly.Thanks
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