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A lot of "sending message" problems are a result of a wrong location setting inside the Tixi Alarm Modem.
This explanation should help you to understand how the Tixi Modem dials a number.
There are several events where the Alarm Modem has to dial a phone number, e.g. for internet connections, fax or SMS.
All these recipient numbers have to be inserted in canonical (international) format like
+ CountryCode - AreaCode - PhoneNumber
Referring to the location details, the modem checks if the recipients number is
- in the same country
- in the same area
- within the same PBX
and therefore dials only the necessary part of the number.
Example 1, direct line:
The Modem location (TILA Phone Settings/Dial Prefixes) is set to
Country: 49 (Germany)
Area Code: 30 (Berlin)
Phone Number: 12345678
Extension Number: empty
PBX Local Call Prefix: empty
PBX Long Distance Call Prefix: empty
PBX Internal Call Prefix: empty
International Call Prefix: 00
Area Call Prefix: 0
a) If the recipient is “+49-30-5555555” the modem will only dial “5555555” (phone number) because the Country Code and Area Code are the same.
b) If the recipient is “+49-40-4444444” the modem will dial “0 40 4444444” (area call prefix, area code and phone number) because the Country Code is the same but the Area Code is different.
c) If the recipient is “+44-170-3333333” the modem will dial “00 44 170 3333333” (country call prefix, country code, area code and phone number) because all settings are different.
Example 2, PBX:
The Modem location (TILA Phone Settings/Dial Prefixes) is set to
Country: 49 (Germany)
Area Code: 30 (Berlin)
Phone Number: 12345678
Extension Number: empty
PBX Local Call Prefix: 9
PBX Long Distance Call Prefix: 1
PBX Internal Call Prefix: empty
International Call Prefix: 00
Area Call Prefix: 0
a) If the recipient is “+49-30-5555555” the modem will only dial “9 5555555” (PBX local call prefix and phone number) because the Country Code and Area Code are the same.
b) If the recipient is “+49-40-4444444” the modem will dial “1 0 40 4444444” (PBX long distance call prefix, area call prefix, area code and phone number) because the Country Code is the same but the Area Code is different.
c) If the recipient is “+44-170-3333333” the modem will dial “1 00 44 170 3333333” (PBX long distance call prefix, country call prefix, country code, area code and phone number) because all settings are different.
Example 3, PBX internal calls:
The Modem location (TILA Phone Settings/Dial Prefixes) is set to
Country: 49 (Germany)
Area Code: 30 (Berlin)
Phone Number: 123456
Extension Number: 789
PBX Local Call Prefix: empty
PBX Long Distance Call Prefix: empty
PBX Internal Call Prefix: !
International Call Prefix: 00
Area Call Prefix: 0
a) If the recipient is “+49-30-123456-111” the modem will only dial “! 111” (PBX internal dial prefix !=FLASH, and extension number) because the Country Code, Area Code and phone number are the same.
_________________ Tixi Support Team
E-Mail-Support, Mo-Fr, 9:00am - 5:00pm, Tixi-Support@tixi.com
Support-Hotline, Mo-Fr, 9:00am - 5:00pm, +49-30-406 08 300
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